Returns

  1. The consumer, who has concluded the distance contract has the right to withdraw from the contract without giving a reason during 14-day period. The 14-day withdrawal period begins:
    1. for the contract when the entrepreneur gives the good and is obliged to transfer of ownership – from the moment when the consumer or a third party other than the carrier and indicated by the consumer takes the possession of the good, and in the case of contract that:
      1. comprises many goods that are delivered separately, in batches or in parts – from the date when the consumer takes the possession the last good, batch or part.
      2. based on regular delivery of goods for a specified period of time – from the date when the consumer takes the possession the first good.
    2. for other contracts – from date of conclusion of the contract.
  2. In order to take advantage of the right of withdrawal, the consumer must inform the seller about the withdrawal from the contract in an unambiguous statement. The Consumer may use The Withdrawal Form  or make any other unambiguous declaration of withdrawal from the contract. The consumer may send the statement via e-mail to info@franzgl.com or sent the statement to the following address: Franz GL, ul. Heweliusza 1/16, 60-281 Poznan, Poland.
  3. To keep the deadline for withdrawing from the contract, it is enough to send a statement on withdrawal from the contract before the deadline for withdrawal.
  4. In case of withdraw from the distance contract the contract shall be deemed as not have been concluded.
  5. The seller is obliged to return all payments received, including the shipping cost immediately to the consumer no later than 14 days from the day the seller has received consumer’s statement withdrawal from the contract.
  6. The seller will return the payments using the same payments method as was used by the consumer unless the consumer agrees to different form of the return of the payment. The consumer does not bear any additional fees in connection with the return of the payment.
  7. If the seller does not propose to collect the goods from consumer himself the seller may withhold the cost reimbursement, until receiving the goods or until the proof of its return is provided to the seller, depending on which event occurs first.
  8. If the consumer has chosen the shipping method of goods different than the cheapest method of delivery offered by the seller, the seller is not obliged to return the difference in cost to the consumer.
  9. The consumer is obliged to return immediately the goods to the seller or hand it over immediately to a person authorized by the seller, but no later than 14 days from the day on which the consumer has withdrawn from the contract unless the seller has offered to collect the goods himself.
  10. The Consumer is responsible for the loss of value of the goods as a result of using it in a different way than it was necessary to determine the nature, characteristics and functioning of the Goods.